Very disappointed on receipt of the pillow, it had zero substance, immediately failed pillow test (see YouTube). Ordered extra filling which arrived but was shocked that its only about 2 handfuls of wool. To make the pillow of any substance you would need at least 5 extra wool packages. Sent the pillow back, Woolroom refused refund, plus never returned Pillow, as we used it, although the pillow was kept in its cloth package and pillowcase, they still refused a refund or returned the pillow. I will not use the Woolroom again, overpriced and a poor product, buy an Eve or Simba pillow instead much better product