If you are wanting a pain free sleep and excellent customer service, then I would recommend staying well clear of the products for sale by The Woolroom. Before buying one of their deluxe washable wool pillows, I researched products available and read all the reviews. I thought, as per their marketing, being able to adjust the amount of wool in the pillow was a wonderful feature. Little did I realise just how painful and lumpy their pillow would be. I have done everything - from pulling apart all the clumps of wool to putting more / less wool inside and nothing has worked. My neck and shoulder pain is worse than ever and I am back to using my basic IKEA pillow. I got in touch with the customer service at The Wool Room about wanting to return to completely unuseable pillow, but apparently, as per their terms and conditions if you even use it for one night, you can not return it. They are locking you into buying a product that is gimmicky and second rate and 100% not worth the amount of money you will spend on it. Do not make the same mistake that I made!