I have mixed feelings about the wollroom. My first order of bedding bundle went well, fast delivery, great quality, so 5 stars. My second purchase was not so good however. Needed new mattress so thought will try woolroom. The mattress was supposed to be regular tention but was very hard due to lack of padding, you could feel strips of metal, loose fabric at the top. Decided to return as part of 100 days warranty, however they are just not coming to collect it. Having said this I still believe woolroom is a great company with good customer service, just no luck with the product I really wanted to love and slow pick up service.